Privacy Policy
This policy explains what VodMuse (“VodMuse”, “we”) collects when you use vodmuse.com, the VodMuse app and the VodMuse connector for AI assistants, what we do with it, and your choices. We don’t sell your personal information. We use a small amount of it to measure our own ads, as described under Cookies and advertising.
What we collect
- Account details: your name and email, and a securely hashed password, or the basic profile Google or Discord shares if you sign in with them.
- What you ask us to clip: stream links, videos you upload, the times and settings you choose, and the clips, titles and post text we make from them.
- Usage and billing records: your jobs, your stream-minute balance and its history, your plan, and a Stripe customer ID. We don’t see or store your full card number.
- Landing-page signups: the email address and stream link you enter to get free clips, and how you found us (for example the link or campaign you came from).
- Technical data: logs our hosting providers keep when you use the Service, such as IP address, browser, and errors, used to run and secure it.
How we use it
- To provide the Service: download or receive the video, analyse it, render clips and show them to you.
- To run your account, stream minutes, plans and payments.
- To answer support requests and send messages about your account or these policies.
- To keep the Service secure, prevent abuse (such as repeated free trials) and fix problems.
- To improve VodMuse, for example by reviewing how well clips turned out. We don’t use your videos to train AI models.
Who processes it for us
We use these providers, only to run the Service:
- Google (Gemini API) analyses videos to find moments and write titles. Google processes this data under its paid API terms, which don’t allow it to use the data to train its models.
- Modal runs the processing that downloads, transcribes and renders videos.
- Cloudflare hosts the website and stores videos and clips (R2).
- Convex hosts our database (accounts, jobs, balances).
- Stripe processes payments. For most purchases Stripe is the merchant of record and handles your payment details, tax and payment support under its own privacy policy.
- Google and Discord, if you choose to sign in with them.
- Meta (Facebook, Instagram) measures our ads, as described under Cookies and advertising.
If you connect VodMuse to an AI assistant such as Claude or ChatGPT, the assistant receives the results of your requests (job status, clip titles, download links) and handles them under its provider’s privacy policy.
We may also share information if the law requires it, to protect rights and safety, or as part of a sale or merger of the business (the buyer would be bound by this policy).
How long we keep it
- Clips and uploaded videos: 30 days after the job finishes, then deleted.
- Job details (titles, settings, links) and your minute history: while your account is open.
- Billing records: as long as tax and accounting law requires.
- Account details: until you delete your account.
Your choices and rights
You can ask us for a copy of your information, to correct it, or to delete your account and its data, by emailing support@vodmuse.com. Depending on where you live (for example in the EU, UK or California) you may have further rights, such as objecting to some uses or complaining to a data protection authority. We’ll answer within the time the law requires.
Cookies and advertising
We use only the cookies needed to keep you signed in and to make the Service work, plus one referral cookie: if you arrive through a creator’s VodMuse link, we remember that creator’s code for up to 60 days so that, if you create an account, we can credit them (and pay them a share of what you pay us). It holds only the code, never anything about you, and it’s removed once your account is credited.
Our website also uses Meta’s pixel, which sets cookies so we can see which of our ads and creator videos bring visitors, and show VodMuse ads to people who have visited. When you create an account or make a purchase, we tell Meta that it happened, with a scrambled (hashed) copy of your email address and account ID so Meta can match it to its own users, and the amount for a purchase. We never send Meta your videos, clips or payment details. You can limit this with your browser’s tracking protection or an ad blocker, or in your Facebook and Instagram ad settings.
Children
VodMuse isn’t for children under 13, and we don’t knowingly collect their information. If you think a child under 13 has given us information, contact us and we’ll delete it.
Security and transfers
We use encryption in transit, access controls and reputable providers to protect your information, but no service is completely secure. Our providers may process information in the United States and other countries; where required, they use approved safeguards for these transfers.
Changes
We’ll post changes here and update the date above. If a change is significant, we’ll tell you by email or in the app.
Contact
Questions or requests about your information: support@vodmuse.com